Effective Date: 01-Feb-2026
At ArtisanFable, we carefully package and ship every handcrafted wood and leather product to ensure it reaches you safely.
1) Order Processing Time
All orders are processed within 2–5 business days (excluding Sundays and public holidays).
For custom / personalized orders, processing time may take 4–9 business days depending on the product.
2) Shipping Time (Estimated)
Shipping times depend on your location:
🇵🇰 Pakistan
- Estimated delivery: 2–5 business days
🌍 International (USA, UK, EU, AUS, CAN)
- Estimated delivery: 10–14 business days
(Delivery time may vary due to customs and local courier services.)
3) Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Product weight/size
- Shipping method
📌 Promotions such as Free Shipping (if available) will be shown automatically at checkout.
4) Tracking Information
Once your order is shipped, you will receive:
- Tracking number (if available)
- Courier details
Please allow 24–48 hours for tracking updates to appear.
5) Delivery Delays
Delays can happen due to:
- Weather conditions
- Courier issues
- Customs clearance (international)
- High demand seasons (Eid, Black Friday, New Year)
We appreciate your patience in such cases.
6) Incorrect Address / Failed Delivery
Customers are responsible for providing the correct shipping address.
If a package is returned due to:
- incorrect address
- incomplete address
- customer unavailable
The customer may need to pay re-shipping charges.
7) Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with:
- Order number
- Clear photos/video of the item and packaging
We will assist you as quickly as possible.
8) Contact Us
Email: support@artisanfable.com
Business Hours: Mon–Sat, 10am–7pm